Operational Scope and Identification www.ribbonfila.com is operated exclusively under the brand name Ribbonfila, located at 435 Orchard Road, #B1-52 Wisma Atria, Singapore 238877. We offer hair accessories, including hair ties and headbands, directly to customers across Europe. By accessing this website and placing an order, you agree to be bound by these terms, which are governed by applicable legal frameworks in Singapore and the European Union.
Orders and Contract Formation All orders placed through www.ribbonfila.com constitute an offer to purchase our products. A binding contract for the sale of goods is established only when we send an electronic mail confirmation of dispatch to the customer. We reserve the right to decline or cancel any order in cases of pricing errors, suspected fraudulent activity, or stock discrepancies, with prompt notification provided to the buyer.
Pricing and Payment Terms All prices displayed on www.ribbonfila.com are stated clearly. Payments for orders are processed securely through our designated payment processor, Stripe. Customers must provide accurate billing and payment details. By submitting an order, you authorize the processing of payment through Stripe in accordance with their terms of operation.
Dispatch and Logistics Collaboration We collaborate with established international courier networks, including DHL, FedEx, and UPS Priority services, to dispatch orders from our operational base in Singapore to addresses across Europe. Standard delivery timeframes require approximately 7 to 10 business days. To keep buyers informed, automated electronic mail notifications containing tracking data are sent to the customer’s registered address at key milestones, including dispatch, transit check-ins, and local delivery routing.
Risk of Loss and Transfer of Ownership In compliance with European consumer protection regulations, the risk of loss or damage to goods remains with www.ribbonfila.com until the consumer physically receives the items. Ownership of the products passes to the customer upon successful delivery at the designated European delivery address. If an order exceeds standard transit timeframes without arrival, we will initiate a formal investigation with the respective carrier to determine appropriate resolution measures, such as a full refund or a replacement dispatch.
Statutory Right of Withdrawal (14-Day Return Policy) Consumers located within Europe possess a statutory right of withdrawal within 14 calendar days from the date of physical receipt of the goods, without needing to provide any justification. To exercise this right, customers must notify us via electronic mail at support@ribbonfila.com within the stipulated 14-day window. Returned items must be unused and maintained in their original condition.
Damaged, Defective, or Flawed Items If a customer receives an item that is defective or damaged upon arrival, they may contact our support team via electronic mail at support@ribbonfila.com to provide photographic evidence of the issue. Upon verification of the submitted evidence, we will process a full refund or a replacement dispatch. Customers are not required to return damaged or defective physical items back to our origin point when clear photographic proof is supplied.
Governing Law and Dispute Resolution These terms and any transactions conducted through www.ribbonfila.com shall be interpreted and governed in accordance with the laws of Singapore and applicable European consumer protection regulations. Any disputes arising from or relating to these terms shall be subject to the jurisdiction of the competent courts, ensuring balanced legal protection for both parties.
Contact and Customer Support Information For any inquiries, statutory requests, or operational assistance regarding these terms, your order, or our products, you may contact our customer support team via electronic mail at support@ribbonfila.com, by telephone at +65 6887 5502, or by mail at 435 Orchard Road, #B1-52 Wisma Atria, Singapore 238877.
