Operational Scope and Governing Frameworks www.ribbonfila.com is operated exclusively under the brand name Ribbonfila, located at 435 Orchard Road, #B1-52 Wisma Atria, Singapore 238877. We offer hair accessories, including hair ties and headbands, directly to customers across Europe. All refund, return, and transaction processes are governed strictly in accordance with applicable consumer protection laws in Singapore and the European Union.
Statutory Right of Withdrawal (14-Day Return Policy) In compliance with European consumer rights legislation, consumers located within Europe possess a statutory right of withdrawal within 14 calendar days from the date of physical receipt of the goods, without needing to provide any justification. To exercise this withdrawal right, customers must notify our support team via electronic mail at support@ribbonfila.com within the stipulated 14-day window. Returned physical items must remain unused, unaltered, and in their original packaging condition.
European Return Address When a European customer initiates an eligible return under the statutory withdrawal framework, the physical items must be securely packaged and shipped back to our designated operational location: 435 Orchard Road, #B1-52 Wisma Atria, Singapore 238877. Customers are advised to utilize trackable postal services for return dispatch.
Defective, Flawed, or Damaged Items If a customer receives an item that is defective, flawed, or physically damaged upon arrival, they may contact our support team via electronic mail at support@ribbonfila.com to provide clear photographic evidence of the issue. Upon verification of the submitted photographic proof, we will process a full refund or a replacement dispatch. Customers are not required to physically return damaged or flawed items when valid photographic evidence is supplied.
Shipping Durations and Investigation Procedures Orders are dispatched in collaboration with established international courier networks, including DHL, FedEx, and UPS Priority services, requiring standard delivery timeframes of 7 to 10 business days. Automated electronic mail notifications containing tracking data are sent to the customer’s registered email address at key operational milestones, including dispatch, transit check-ins, and local delivery routing. If an order exceeds standard transport timeframes without arriving, we will initiate a formal investigation with the respective carrier to determine appropriate resolution measures, such as a full refund or a replacement dispatch.
Refund Methods and Payment Processing Approved refunds for returned items, statutory withdrawals, or verified damaged goods are processed directly back to the original method of payment utilized during checkout. We accept structured payment methods including Visa, Mastercard, American Express, as well as digital wallets and mobile payment options such as Apple Pay and Google Pay. Refund processing timelines are subject to standard banking clearing cycles.
Customer Support and Contact Inquiries For any inquiries regarding refunds, returns, or order assistance, customers may contact our support team via electronic mail at support@ribbonfila.com or by telephone at +65 6887 5502.
