Data Controller Identification The data controller responsible for the collection, processing, and handling of personal data through www.ribbonfila.com is Ribbonfila, operated under the domain www.ribbonfila.com, located at 435 Orchard Road, #B1-52 Wisma Atria, Singapore 238877. For any privacy-related inquiries or statutory requests, you may contact our designated support channel at support@ribbonfila.com or via telephone at +65 6887 5502.
Legal Basis and Scope of Data Collection We collect personal information necessary to facilitate the fulfillment of hair accessory orders, including hair ties and headbands, placed by customers across Europe. This data collection operates in strict compliance with the European Union General Data Protection Regulation (GDPR) and the Singapore Personal Data Protection Act (PDPA). Information gathered may include names, delivery addresses, electronic mail addresses, and telephone numbers provided voluntarily during the transaction process.
Payment Processing and Financial Data Handling All financial transactions conducted via www.ribbonfila.com are processed securely through our designated payment processing partner, Stripe. When you execute a transaction, your payment card details are transmitted directly to Stripe. Ribbonfila does not store, process, or retain complete payment card numbers on our local servers. Stripe operates as an independent data controller concerning payment data, and their respective privacy practices govern how they handle financial transactions.
Data Retention Periods Personal data collected for transaction fulfillment, customer communication, and statutory accounting requirements is retained only for as long as necessary to fulfill the purposes for which it was collected. In accordance with statutory tax, financial, and legal obligations applicable under Singapore and European frameworks, transaction records and associated customer data are retained for a period of up to seven years, following which they are securely deleted or anonymised.
Data Subject Rights In accordance with applicable European and Singapore regulations, individuals possess rights concerning their personal data, including the right to access, rectify, or request the deletion of personal records held by www.ribbonfila.com. To exercise these statutory rights, or to submit inquiries regarding data protection protocols, communications should be directed to support@ribbonfila.com.
